Last updated: March 26, 2026
By accessing or using TicketPulse ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all visitors, users, and others who access or use the Service.
TicketPulse is an AI-powered customer success management platform that provides ticket tracking, company health monitoring, onboarding management, analytics, and AI-driven insights through Sage, our intelligent assistant powered by Claude AI from Anthropic. Features may be updated, modified, or removed at our discretion with reasonable notice to users.
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use. We reserve the right to suspend or terminate accounts that violate these Terms or pose security risks.
Certain features require a paid subscription. Fees are billed in advance on a monthly or annual basis through Stripe. All payments are non-refundable except as required by law. We may change subscription pricing with at least 30 days' written notice. Free-tier accounts are subject to usage limits which may change over time.
You retain all ownership rights to the data you upload or create within the Service (tickets, companies, notes, files). You grant TicketPulse a limited license to process your data solely to provide and improve the Service, including AI analysis through Sage. When you connect external data sources (e.g., Google Sheets), you may disconnect at any time and your imported data remains independently within TicketPulse.
Sage, our AI assistant powered by Claude AI from Anthropic, processes your data to generate insights, health scores, and recommendations. AI-generated outputs are provided for informational purposes only and should not be relied upon as the sole basis for business decisions. Your data is transmitted securely to Anthropic's API for inference under strict data processing agreements. Your data is not used to train Claude or any other AI models.
You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to any part of the Service; (c) upload malicious content or code; (d) resell or redistribute the Service without authorization; (e) interfere with or disrupt the Service or its infrastructure; (f) violate any applicable laws or regulations in your use of the Service.
All content, features, functionality, branding, and technology of the Service are owned by TicketPulse and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works from our intellectual property without prior written consent.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TICKETPULSE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE. Our total aggregate liability shall not exceed the amount paid by you to TicketPulse in the twelve (12) months preceding the claim.
Either party may terminate this agreement at any time. We may suspend or terminate your access immediately for violation of these Terms. Upon termination, your right to use the Service ceases immediately. You may request export of your data within 30 days of termination.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Questions? Contact us at legal@ticketpulse.ai