Last updated: March 26, 2026
We collect: (a) Account information you provide directly — name, email address, organization name, and role; (b) Customer data you create or upload — tickets, company records, notes, onboarding projects, and knowledge base articles; (c) Usage data collected automatically — IP address, browser type, device information, pages visited, and feature usage patterns; (d) Data from integrations — when you connect Google Sheets or upload CSV files, we process the data contained within those sources.
We use your data to: (a) provide, operate, and maintain the Service; (b) power Sage AI features including health analysis, churn prediction, and intelligent recommendations; (c) send essential transactional communications (account verification, security alerts, billing receipts, and service updates); (d) analyze usage patterns to improve features and performance; (e) detect and prevent fraud, abuse, and security incidents; (f) comply with legal obligations. We do not sell your personal data to third parties.
Sage, our AI assistant powered by Claude AI from Anthropic, processes your customer data (tickets, company information, activity patterns) to generate insights, health scores, and recommendations. Data is transmitted securely to Anthropic's Claude API for inference. Your data is not used to train Claude or any other AI models. Anthropic's data handling is governed by their API Terms of Service and data processing agreements. You can disable AI features at any time from your account settings.
Your data is stored on Google Cloud (Firebase) infrastructure with AES-256 encryption at rest and TLS 1.3 encryption in transit. We implement role-based access controls, audit logging, and regular security reviews. Payment information is processed by Stripe and never stored on our servers. We will notify affected users within 72 hours in the event of a data breach.
We use the following third-party services to operate: Firebase (Google Cloud) for hosting, database, and authentication; Stripe for payment processing; Anthropic for AI model inference (powering Sage). Each provider operates under their own privacy policy and our data processing agreements. We only share the minimum data necessary for each service to function.
We use essential cookies for authentication and user preferences. We use Google Analytics for anonymous usage statistics. We do not use advertising or cross-site tracking cookies. You may disable cookies in your browser settings, though some Service functionality may be affected.
We retain your data for as long as your account is active. Upon account deletion request, personal data is permanently removed within 30 days. Anonymized usage analytics may be retained for product improvement purposes. Backup copies are purged within 90 days. Legal hold requirements may extend retention periods where required by law.
You have the right to: (a) access your personal data; (b) correct inaccurate data; (c) request deletion of your data; (d) export your data in a standard format; (e) restrict or object to certain processing; (f) withdraw consent at any time. To exercise these rights, contact privacy@ticketpulse.ai. We will respond within 30 days. If you are in the EU/EEA, you also have the right to lodge a complaint with your local data protection authority.
Your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where required.
We may update this Privacy Policy periodically. We will notify you of material changes via email or in-app notification at least 14 days before they take effect. Your continued use of the Service after changes constitutes acceptance of the updated policy.
Questions? Contact us at legal@ticketpulse.ai