Smart steps toward
customer success.
The AI-powered operating system for Customer Success teams. Manage tickets, track onboarding, and surface insights — before problems escalate.
Empowering Your
Customer Success
Journey
At TicketPulse, we provide AI-driven customer success tools that help your team deliver exceptional experiences. From ticket management to predictive insights, we've got you covered.
Everything You Need to
Run Customer Success
Unified Dashboard
A complete 360-degree view of your customer lifecycle — tickets, onboarding, and health — in one unified command center.
AI-Powered Insights
Sage-powered analysis identifies churn risk, surfaces trends, and generates strategic recommendations before problems escalate.
Real-time Analytics
Beautiful charts and live metrics across your entire portfolio. Track resolution rates, response times, SLA compliance, and pipeline health.
SLA Tracking & Compliance
Configurable response and resolution time targets per priority level with real-time compliance metrics and automatic breach alerts.
CSAT Surveys
Collect customer satisfaction ratings after ticket resolution and track average CSAT scores on your dashboard.
Canned Response Templates
Pre-built reply templates for faster, more consistent ticket handling across your entire support team.
Bulk Operations
Bulk close, reassign, and reprioritize tickets in one click. Manage high volumes without the repetitive overhead.
Email Notifications
Automatic email alerts for ticket creation, assignment, and resolution keep your team and customers in the loop.
Branded Customer Portal
A public portal where clients can submit tickets, view status, browse your Knowledge Base, and track onboarding — with your logo and colors.
Knowledge Base
Build a living resource library that feeds your AI and reduces repetitive ticket volume across your team.
Onboarding Tracker
Visual implementation tracking from kickoff to go-live with phase management, blocker tracking, and health monitoring.
Public REST API
Full CRUD API for tickets and companies with API key authentication. Build custom integrations and automate your workflows.
Outbound Webhooks
Real-time event notifications for ticket created, updated, resolved, and closed — push data to any system instantly.
CSV Import & Export
Bulk import tickets and companies from CSV files, or export your data anytime for reporting and migration.
Weekly Digest Emails
Automated weekly summaries delivered to CSMs with key metrics, open items, and action items for the week ahead.
Build on TicketPulse
Connect TicketPulse to your existing stack with our public REST API, outbound webhooks, and CSV data pipelines. Automate workflows, sync data, and extend the platform to fit your needs.
REST API
Full CRUD for tickets and companies with API key auth
Webhooks
Real-time event push for ticket lifecycle events
CSV Pipelines
Bulk import and export for data migration and reporting
Multi-Org
Switch between multiple organizations seamlessly
Up and running in minutes.
No complex setup. No IT department needed. Just connect your data and go.
Connect Your Data
Link a Google Sheet or upload a CSV. We auto-map your columns and import everything instantly.
Configure Your View
Set up CSMs, customize your dashboard, and organize companies by tier and priority.
Scale with AI
Let Sage surface risks, recommend actions, and help you deliver proactive support at scale.
One plan. No surprises.
Full access to every feature. No per-user pricing, no hidden fees, no nonsense.
The Full Suite
PopularEverything to run Customer Success at scale.
- Unlimited Tickets & Team Members
- Sage AI Insights & Chat
- SLA Tracking & CSAT Surveys
- Branded Customer Portal
- Knowledge Base & Onboarding Tracker
- Public REST API & Webhooks
- Canned Responses & Bulk Ops
- CSV Import/Export & Email Alerts
- Real-time Analytics Dashboard
- Weekly Digest Emails
14-day free trial · No credit card required
See how we compare
They charge per seat. We don't.
| Platform | Starting Price | 5 Users Cost |
|---|---|---|
| Zendesk | $19/agent/mo | $95/mo+ missing features |
| Intercom | $39/seat/mo | $195/mo |
| Freshdesk | $15/agent/mo | $75/mo+ upsells |
| HubSpot Service | $45/seat/mo | $225/mo |
| TicketPulse | $59/mo flat | $59/mo. Period. |
Prices sourced from public pricing pages. Competitors charge per seat — costs multiply as your team grows.
Ready to transform your Customer Success?
Everything you need to manage customer success, track renewals, and prevent churn, on one flat plan at $59 a month.